In this podcast episode, we explore two contrasting yet significant topics: the impact of artificial intelligence on customer service and the upheaval in professional golf caused by the LIV Golf tour. The first segment highlights how AI can revolutionize customer interactions, showcasing successful examples while also addressing concerns about job loss and customer acceptance. In the second segment, we dive into the controversial rise of LIV Golf, examining its financial appeal and the potential mergers with the PGA Tour, as well as the complications that ensue. Together, these discussions showcase the transformative effects of innovation and competition in very different industries.
