In this podcast episode, Marc Benioff explores Salesforce's groundbreaking AI technology, Agentforce, highlighting its potential to transform businesses while comparing it to Microsoft's Copilot. He discusses how Agentforce integrates generative AI with corporate databases to boost productivity and improve customer success, all while addressing vital data security issues. Benioff points out the weaknesses of Copilot and underscores the need for secure data handling in regulated industries, showcasing Agentforce's unique ability to create harmony between human and digital workforces. The conversation wraps up with thoughtful insights on preserving human connection in an AI-driven world and the broader implications for business leadership and media.
