With feedback, how do you measure what matters?

Kim, Jason, and Amy dive into the art of measuring feedback, emphasizing that it's not just about what you say, but how it's heard. It's crucial to pay attention to how your feedback lands and be ready to adjust your approach, especially when you notice defensiveness or indifference. Tune in to explore practical strategies for handling emotional reactions while keeping your communication clear and compassionate. Learn how to stay present in tough conversations and create a space where open dialogue leads to growth and stronger relationships, both at work and in life. We'll also cover how to effectively solicit feedback and navigate defensiveness, ensuring that your interactions are not only productive but also supportive and understanding.

Get all of the show notes at RadicalCandor.com/podcast.

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Connect:

Chapters:

(00:00:00) Introduction
Kim, Jason, and Amy introduce the episode’s focus on feedback gauging and emotional awareness.

(00:01:25) Gauging Feedback
The importance of understanding how feedback is received.

(00:05:30) Reactions to Feedback
The different reactions people may have to feedback and how to adapt.

(00:09:14) Staying Present in Emotional Conversations
Strategies for staying present when emotions rise during difficult conversations.

(00:15:59) Brushing Off Feedback
Situations where people brush off feedback and how to address it.

(00:26:21) Tailoring Feedback
How people with different sensitivities and personalities respond to feedback.

(00:34:47) Pushing Further on Challenge Directly
Gauging whether you should increase directness in feedback or focus on empathy.

(00:43:09) Role-Play: Defensive Feedback
A scenario to illustrate how to handle a defensive response in real time.

(00:50:59) Role-Play: Emotional Feedback
A scenario to illustrate how to handle an emotional response in real time.

(01:00:08) Radical Candor Tips
From checking in on feedback delivery to fostering a supportive environment.

(01:03:36) Conclusion

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Say What? How to Measure Feedback Responses 6 | 41

Radical Candor: Communication at Work