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Megan Wang and Lisa Woodley on transforming the customer experience with data science and AI

This week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators.

Links:

Enhancing Convenience: On Improving The Customer Journey From Day One

Catalyst Podcast