Anthony Taylor is joined by Lance Graulich, who shares about the amazing franchising success of TGI Fridays. In this episode, learn about Lance’s creative hiring process and why it is important to listen to your employees to create a highly productive team. He explains why it is helpful to have checklists for everything and how to properly implement brand standards in a non-limiting manner. Lance also discusses why prioritizing customer experience above everything else is a sure path toward success, especially within the franchising scene.

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Lance Graulich The Man Behind TGI Friday’s Franchising Success Story

The Strategy and Leadership Podcast with Anthony C. Taylor