This podcast episode features an in-depth conversation between Michael Mignano and Ariel Cohen, the CEO of Navan, where they explore the transformative journey from travel frustrations to innovative AI-driven solutions that redefine business travel and expense management. Ariel recounts the inception of Navan, born from personal experiences with inefficient travel systems, and emphasizes the power of machine learning and a diverse range of travel content in offering competitive, personalized services. As they discuss Navan's transition to AI-enhanced operations and customer support, Ariel highlights practical applications of AI, its potential to revolutionize user interfaces, and the gradual nature of technological change, making it clear that while AI holds great promise, its impact is best realized through tangible applications that significantly improve user experiences.
