Explore artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi.
The discussion focuses on integrating AI and ML into core business strategies and operations, offering a nuanced perspective on leveraging these technologies for improve decision-making and business outcomes.
Key learnings from this episode include:
► *Integrating AI/ML into Business Strategy and Operations:* Gain insights into how AI and ML are reshaping strategic planning and operational processes, emphasizing the need for a holistic approach that goes beyond simply adopting tools.
► *Emphasis on Outcome-Driven AI Initiatives:* Discover the importance of focusing on measurable results in AI/ML projects, highlighting the significance of financial outcomes and the value of cross-functional team collaboration for impactful implementation.
► *Fostering a Culture of Innovation and Curiosity in AI Adoption:* Learn about the challenges and strategies involved in creating an organizational culture that is receptive to AI, underlining the necessity for continuous learning, innovation, and curiosity to fully harness AI's potential in business.
Join this thought-provoking episode with Murli Buluswar, examining strategic and operational facets of AI in the enterprise, uncovering key insights and actionable strategies for businesses aiming to navigate the enterprise AI.
🔷 *Read transcript on CXOTalk site:* www.cxotalk.com/episode/enterprise-ai-strategy-from-planning-to-execution-with-citi
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*Murli Buluswar* is an ‘intrapreneurial’ analytical and strategic C-Suite Financial Services leader who has successfully built alignment and achieved commercial outcomes by challenging conventional processes while harnessing data-driven intelligence.
A former member of The Operating Committee of The American International Group (AIG), Murli has influenced Fortune 100 board members and senior leaders to expand innovative thinking and execution through data insights. As Chief Science Officer for AIG, Murli built a (data) Science team to ‘serve as a catalyst for consistent evidence-based decision making at AIG.’
As Head of U.S. Consumer Analytics (USCA), Murli is leading the execution of the vision to ‘be a critical partner in achieving a quantum leap in customer intelligence’ across Citibank’s 30MM+ customer base. USCA is realizing this vision by delivering transformative outcomes on three dimensions: Asking deeper (customer level) business questions, harnessing wider (real-time) data assets, and enhancing algorithm sophistication.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
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Enterprise AI Strategy: Planning to Execution, with Citi

CXOTalk