Generative AI and Business Transformation at New York Life

In this episode of the podcast, Don Vu, Chief Data and Analytics Officer at New York Life, shares insights on how this legacy company is using generative AI to improve experiences for clients and agents. He emphasizes the importance of aligning AI initiatives with data strategy and business goals while addressing challenges like technical debt and the need for innovation. Highlighting the AI framework of "Defend, Extend, Upend," Vu discusses practical applications and the tangible effects of AI in the real world. He advocates for workforce adaptability and ongoing learning in our rapidly changing tech landscape, stressing that AI is meant not just to replace jobs, but to transform roles and enhance productivity.