Why do quality professionals struggle with clear communication in writing? What’s the problem with jargon? These are some of the questions explored in today’s podcast.

Joining the show this episode is Lesley Worthington. Lesley has 20 years of quality and regulatory experience in medical devices, and she uses that experience to work with individuals and teams to fine-tune their quality conversations, initiatives, and internal communications with the goal of creating more and better understanding of the role and concepts of quality assurance in organizations.

Listen to the episode to hear Lesley’s take on how communication affects the outcome of audits, impacts the lives of quality professionals, and the common communication pitfalls Lesley sees in organizations.

Some of the highlights of this episode include:

Why writing to be understood is difficult for quality professionals
Whether it’s possible to get completely away from jargon
Common pitfalls that Lesley has seen
The length of attention spans and how reading and writing have changed
The importance of reading, including fiction
What audits mean for communication and writing
Fear of writing differently from the way it’s always been done
Lesley’s LinkedIn game and how she keeps up with all the writing
Other important points that Lesley covers when teaching
Embracing the haters
Making sure that everyone has the same vision
Letting down your guard

Memorable quotes from Lesley Worthington:

“It’s not just about sounding different; it’s about the science of how we sound and how we read.”

“The clearer your writing is, the more likely the reader will be to think that you know what you’re doing.”

“Sometimes when things get really technical and really complex and really high-level, people lose the thread.”

“The purpose of regulations are completely different from the purpose of procedures in your organization.”

Links:

Lesley Worthington's LinkedIn

Lesley Worthington Consulting

Etienne Nichols LinkedIn

Greenlight Guru Academy

MedTech Excellence Community

Greenlight Guru

How Communication Affects the Outcomes of Quality Activities

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