This podcast episode examines the transformative impact of AI on the software industry, specifically focusing on the CRM market and the challenges facing legacy companies like Salesforce. The discussion highlights the emergence of AI-native startups that may disrupt established players by offering innovative, agile solutions and changing the way businesses operate. Throughout the episode, the hosts explore Salesforce's responses to this evolving landscape, the potential shift in sales roles, and the importance of user experience, all while providing insights into investment strategies amid the impending AI revolution.
