What Companies Should Do For Workers in an AI Age

This podcast episode delves into the vital role of a people-first approach in digital transformation, guided by Susan Quain's insights as a "digital realist." She emphasizes the necessity of involving employees early in the digital transformation process, contrasting it with a technology-centric mindset that overlooks human factors. Key discussions revolve around addressing anxieties related to AI and job security, the mental health impacts of digital transformations, and the importance of transparent communication and collaboration throughout technology implementations. Susan advocates for authentic conversations and dynamic feedback mechanisms to foster trust and engagement, ultimately aiming for a balanced integration of technology that enhances, rather than disrupts, the employee experience.