AI, Account Scoring & Lead Routing With Jeff Ignacio and Stephen Stouffer

In this podcast episode, Stephen Stouffer, VP of Digital Transformation and Innovation at SAS Send, shares his insights on the changing landscape of AI in customer relationship management. He delves into the complexities of CRM integrations and explores how generative AI can enhance sales processes. With real-world examples and personal anecdotes, Stephen highlights how AI can revolutionize lead qualification and routing. He also reflects on his own career journey, emphasizing the vital role of resilience in navigating professional challenges.