In this episode of This is Product Management, Dan Erickson, CEO of Viable, shares insights on the vital role of customer feedback in product development and the game-changing influence of AI. He highlights the need for centralized feedback systems that are easily accessible and advocates for using AI to sift through extensive customer data—like surveys, support tickets, and sales calls—to uncover important themes and insights. Erickson encourages companies to adopt an "AI-first" mindset, focusing on rebuilding products to facilitate more conversational and efficient user experiences, rather than just tacking on AI features. He reassures listeners that AI is meant to enhance human roles in product development, allowing teams to concentrate on strategic thinking and creative problem-solving.
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