This podcast episode delves into the journey of building a successful agency, highlighting strategies for identifying and solving brand problems while emphasizing the importance of operational efficiency. Steven shares insights from his experiences with various business models, particularly focusing on how effective problem-solving can lead to brand growth and profitable partnerships. He advocates for a systematic approach, utilizing techniques like Loom videos and standard operating procedures to streamline operations and mitigate risk. Ultimately, the episode underscores the significance of value creation in achieving long-term success in the agency space.