This podcast episode chronicles Fred Luddy's remarkable journey from a factory worker to the founder of ServiceNow, highlighting pivotal moments such as the collapse of Peregrine Systems, the expansion of ServiceNow beyond IT, and the key leadership transition to Frank Slootman. It illustrates how a combination of passion, resilience, and strategic pivots, amidst existential threats and challenges, guided ServiceNow to its successful IPO and transformation into a versatile platform that revolutionized IT service management.