SaaStr 756: From Challenges and Churn to Triumph - How to Deliver Exceptional Customer Support at Scale with Monday.com's VP of Customer Experience | The Official SaaStr Podcast: SaaS | Founders | Investors | Podwise
This podcast episode features Natalie Margolin, VP of Customer Experience at monday.com, as she shares insights on the transformative journey of scaling customer experience in a hyper-growth environment. Highlighting the challenges faced and the strategies implemented, Natalie emphasizes the importance of listening to customers, adopting a data-driven approach, and embracing AI solutions to enhance service operations. The discussion culminates in actionable takeaways aimed at fostering a superior customer experience, demonstrating monday.com's commitment to growth and innovation.
