In this podcast episode, David Thompson, the CTO of American Express Global Business Travel (Amex GBT), explores how AI is transforming business travel workflows. He addresses significant challenges such as travel disruptions and sustainability issues, while also highlighting the potential of AI to enhance personalization and safety. Amex GBT utilizes AI to anticipate disruptions—like weather events and labor strikes—and efficiently reroutes travelers using historical data and real-time updates. The discussion also delves into how AI tailors travel experiences for both individual travelers and corporate clients, taking into account company policies and personal preferences. Ultimately, this episode underscores AI's vital role in boosting efficiency, improving customer experiences, and tackling safety concerns in the intricate landscape of business travel.
