This podcast episode features Erika Geraerts, founder of Fluff, who discusses her innovative approach to the beauty industry through a unique quarterly drop model and a commitment to sustainability. By focusing on refillable products and authentic engagement with customers, Erika champions a shift away from conventional beauty norms and highlights the significance of remaining true to brand values amidst a saturated market. Her insights on influencer marketing, streamlined online experiences, and the importance of longevity paint a deeper picture of building a brand that prioritizes genuine connection over fleeting trends.