In this podcast, Brian Tolkin, the Head of Product and Design at Opendoor, shares his career journey from working on Uber's operations team to his current leadership position. He highlights the vital connection between product and operations teams, stressing the need for mutual respect and effective feedback. Tolkin recounts experiences from his time at both Uber and Opendoor, underlining the importance of adapting to growth, using technology wisely, and staying composed under pressure. He explains his approach to product reviews, which prioritizes collaboration and continuous improvement rather than just accountability, and discusses how he applies the jobs-to-be-done framework at Opendoor. Lastly, he examines Opendoor's competition with Zillow, pointing out the significance of understanding core customer needs and balancing intuition with data-driven insights.
