AI in customer service

This podcast episode provides an engaging exploration of the intersection between artificial intelligence and customer service, highlighting its potential to improve efficiency while balancing the irreplaceable value of human interaction. Through insightful discussions and personal anecdotes, the hosts examine both the advantages and limitations of AI in this realm, touching on emotional aspects, ethical considerations, and the importance of supporting customer service agents with AI tools, ultimately advocating for a harmonious partnership between technology and the human touch.