1e:I[63804,["9932","static/chunks/f885ef2c-7ebb9e1721868a6c.js","9897","static/chunks/9897-96ec494a15704266.js","4005","static/chunks/4005-91527498371a33b2.js","1072","static/chunks/1072-f3a8b8d52bce392c.js","855","static/chunks/855-257681ece454ab5c.js","8893","static/chunks/8893-32498a1128c99d36.js","1094","static/chunks/1094-e2bede973ee0fcba.js","9284","static/chunks/9284-068f1ad44b874c8b.js","5273","static/chunks/5273-3cce18faf12756e1.js","105","static/chunks/105-0cf779e7b5058905.js","4829","static/chunks/4829-7b13beeeedae7862.js","3087","static/chunks/3087-c8e5e33deecc4866.js","5248","static/chunks/5248-bf0f20ea4abf851e.js","6657","static/chunks/6657-9f3a316f8a0330e2.js","4270","static/chunks/4270-748613e9acaa4c68.js","4814","static/chunks/4814-3bc70f634fbceb50.js","7585","static/chunks/7585-fbefd99900318484.js","3395","static/chunks/3395-5e5d4bbd33045d00.js","6254","static/chunks/6254-28ed0157a8d849f8.js","1296","static/chunks/1296-319cf2b444d445de.js","2513","static/chunks/2513-39e68f1f69ce956a.js","7946","static/chunks/7946-aed52829e81f011b.js","2587","static/chunks/2587-eac60cde6eed67fc.js","9077","static/chunks/9077-f55f5027eea98819.js","4586","static/chunks/4586-797cb6ed0a424847.js","261","static/chunks/261-cef09c623d6f421f.js","8968","static/chunks/8968-ecafb004492a8251.js","5458","static/chunks/app/dashboard/episodes/%5Bid%5D/page-92b6603a6d145e67.js"],"default"] 1f:T4a8,Kelly Hook (@KellyHook), program director of the On Deck Customer Success program, joins Erik on this episode to discuss:

- How she got into customer success.

- How the field of customer success got its start, just 25 years ago.

- Common misconceptions about the field.

- Why you need to have empathy, a collaborative spirit, and data analysis skills to be successful.

- What the On Deck Customer Success program will look like and who it is for.

- How customer success professionals can grow in their careers and how the field is evolving.

Thanks for listening —

How To Grow as a Customer Success Professional with Kelly Hook

Village Global Podcast