This podcast episode features Mike Clifton, Co-CEO of Alorica, who discusses the transformative landscape of customer experience in the digital age, emphasizing the innovative co-CEO model and the vital role of AI in enhancing customer interactions. He shares insights from his diverse career path, encouraging leaders to embrace continuous learning and adaptability while debunking myths about AI as a job killer, instead positioning it as a catalyst for growth. Through a vision inspired by the Nordstrom model and a strategic approach to investments in emerging technologies, he underscores the significance of integrating human elements with technological advancements to create exceptional customer experiences.
