Giving Upward Feedback

The podcast addresses the concept of giving upward feedback, framing it as a "learning conversation" rather than direct criticism. It introduces a three-part model: identifying the core issue (the "what"), taking responsibility by proposing a solution, and asking a genuinely curious learning question. The host illustrates this model through a story about Julie, who wants to address the confusion and anger arising from her boss Zoina's unfiltered "thinking out loud" during meetings. Instead of directly criticizing Zoina, Julie focuses on the impact on team culture and offers to help by seeking clarification during meetings. The host also reflects on the importance of feedback in the current virtual work environment, where established communication norms no longer apply.