Bank of America: Changing the Way We Train with VR

In this podcast episode, Michael Nguyen, the Innovations Executive at Bank of America, shares insights on the bank's innovative use of virtual reality (VR) for employee training. Driven by his passion for training and a background in various technologies, Michael has led the charge in implementing VR, benefiting over 200,000 employees across 4,000 locations. The conversation highlights a recent successful onboarding event in the metaverse for more than 2,000 new hires, demonstrating how VR can create impactful and memorable training experiences. Michael also discusses the challenges of scaling VR initiatives, stressing the need for careful planning, strong technical support, and the ability of VR to replicate real-world scenarios for improved learning. The episode wraps up with a forward-looking perspective on how augmented reality (AR) and mixed reality could further elevate Bank of America's training programs.