The Troll Project was created by clinical psychologist Ruth Diaz to interrogate the root causes of trolling, but also tackling the issue head on within social VR spaces with some community-driven solutions that she has experimented with. She's recorded a number of ethnographic interviews with existing trolls, former trolls, and community managers to get a better idea behind the root causes that are leading people to troll others online. And she's put her theories into practice when trolls have interrupted her group discussions on different social VR platforms.

Diaz has developed a conflict resiliency framework called The D.O.T. Model, which stands for "Deepen. Orient. Transform." The core idea is that there are polarities between the villain archetypes of the troll who fights versus the victim archetype of the target whose response is flight, and then another polarity axis between the vicarious bystander archetype who freezes vs the hero archetype who takes action to fix the situation and become the victor.

The D.O.T. framework helps people navigate between these archetypal polarities while dealing with trolls. She writes, "It is designed so we learn how to re-center without using anything on the outside changing to fit our needs. It is a re-orienting “compass” that identifies polarizing relationships patterns, the non-verbals and emotions that accompany these reactive dances, and where one fits in those polarities. Using a catchy visual and simple recipe for each polarity/archetype we embody in negative interactions; it teaches us how to get back to the humanness of heart and reconnect to those around us in a meaningful way. "

Diaz was teaching these conflict resiliency methods in public social VR spaces where the group would get trolled, but then they would apply these principles as a group intervention that would actually sometimes result in a transformative experience for the troll. She then started doing ethnographic interviews on different social VR platforms that could potentially lead towards a more formalized community-driven intervention framework for how to deal with trolling.

I had a chance to speak with Diaz a couple of weeks ago in order to get more context into some of her ideas about moving beyond the technological solutions of blocking and banning to more holistically address some of the root causes of trolling with more of a community-driven solution. She's presenting today at the Augmented World Expo in a session titled "Resilient XR Environments: Building & Navigating Conflict-Resilient Spaces", and is ultimately hoping that The Troll Project can "contribute to understanding the complex interplay between human behavior, online identity (in 2d and 3d), and social dynamics, facilitating the development of strategies to mitigate negative behaviors and enhance transformative experiences in online communities."

Part of a technological solutionism mindset to to expect that technological architectures can solve human problems, but there's limits to the existing technological mitigating strategies and The Troll Project is a welcomed venture into digging deeper into this problem. Trolling is obviously a huge issue that is unlikely to ever be fully eradicated, but Diaz has seen some of the transformative potential of her process by converting trolls into former trolls, and it's worth exploring these types of community-based alternatives to get to the root of the problem.

The Troll Project is looking for funding and collaborations to take it to the next level, and so be sure to check out their Join & Contribute section to get more details for how to get involved.

This is a listener-supported podcast through the Voi...

#1397: The Troll Project Aims to Create Community-Based Interventions for Trolling & Record Ethnographic Interviews

Voices of VR