This podcast episode features Francis Pedraza, CEO of Invisible Technologies, who discusses the innovative approach of his company in disrupting the traditional business process outsourcing landscape through "operations as a service." By emphasizing capital efficiency, building a partner-centric culture, and fostering a special forces mindset among employees, Francis illustrates how Invisible has adapted and thrived, achieving remarkable growth while refining its business model and leveraging AI and automation to democratize entrepreneurship and drive sustainable innovation.