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Data shows that 9 in 10 people who work in local shops have experienced verbal abuse over the last year. The ASC's ShopKind program unites retailers to address these behaviors.

Hosted by:

Jeff Lenard

About our Guests:

James Lowman, Chief Executive, Association of Convenience Stores (U.K.)

James was appointed ACS chief executive in 2006. He has led ACS on political and policy representation, driven a unique research program that informs ACS’ policy work, launched an industry-leading assured advice scheme in partnership with Surrey County Council and created a new and unique events program. He

Encouraging Shoppers To Be Kind - Episode 442

Convenience Matters