This podcast episode explores the importance of good leadership during times of crisis. Leaders need to be visible and show confidence, serving as a symbol of security for the people. They must reflect and acknowledge the emotions of their group while providing reassurance. Effective leaders use narratives to inspire and motivate, prioritize people's needs and concerns, and align their words with their actions. They embrace realistic optimism, address the truth, and avoid giving false hope. Leaders should inspire hope, not validate fears, and focus on effective communication, sticking to the facts even in difficult conversations. Additionally, storytelling plays a crucial role in leadership, as it can motivate and engage teams, reminding them of their purpose and the positive change they are making.