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A seamless and compelling customer experience is crucial in today's competitive digital landscape.

Many companies focus on tactical or superficial changes, but true optimization lies in understanding the why behind customer behavior. Jon’s new #1 bestselling book, Behind The Click, focuses on this exact topic.

Jon and Ryan share some of the psychological principles found in the book and how brands can leverage these insights to create compelling digital experiences.

Listen to the full episode if you want to learn:

Why psychological principles are important in crafting digital experiences
What heuristics are and how companies can leverage

How Psychology Influences Purchase Decisions

Drive and Convert