CX disconnect: Banks, carmakers, telcos failing to join customer dots, ‘gaming’ NPS, measuring wrong outcomes, undermining martech investments – but uni’s nailing it

Mi3 Audio Edition

Mi3 Audio Edition - CX disconnect: Banks, carmakers, telcos failing to join customer dots, ‘gaming’ NPS, measuring wrong outcomes, undermining martech investments – but uni’s nailing it

Takeaways

Outlines

Q & A

Preview

How to Get Rich: Every EpisodeNaval