679: Make it Easier to Discuss Hard Things, with Jeff Wetzler

This episode explores how leaders can encourage open communication and make it easier for others to share tough information. The main point is that establishing a safe and comfortable environment is essential for receiving honest feedback. Leaders need to move past their initial frustration about not being informed and take responsibility for creating that safe space. This means connecting with team members on their terms—considering the right time, place, and method of communication—while also being transparent about their intentions and uncertainties. By demonstrating resilience in facing difficult truths and recognizing the discomfort others may feel, leaders can enhance communication and tap into valuable insights from their teams.