This podcast episode explores the importance of building applications that real people use, with a focus on the role of AI in enhancing productivity and optimizing business operations. The episode features Eric Gleiman, CEO of RAMP, a leading AI software platform for finance teams. The discussion highlights the value of time and leveraged productivity, the transformative impact of AI on knowledge work, and the potential of AI in customer service and sales. It also delves into the use of AI in improving operational workflows, accounting, and business optimization. The conversation emphasizes RAMP's unique position in powering companies' operations, the importance of feedback loops, and the future implications of AI workflows and automations on businesses. Overall, the episode emphasizes the importance of AI in saving time and money, optimizing processes, and leveraging human intelligence and creativity in building progress.