K Krithivasan, the CEO of Indian IT giant TCS, says there'll be "minimal" need for call centers in as soon as a year, as AI chatbots take over much of the work (Financial Times)

Techmeme - K Krithivasan, the CEO of Indian IT giant TCS, says there'll be "minimal" need for call centers in as soon as a year, as AI chatbots take over much of the work (Financial Times)