303: How to Work With Difficult People with Amy Gallo

This podcast episode explores the topic of working with difficult co-workers and provides insights into different types of difficult behaviors. The guest speaker, Amy Gallo, identifies eight archetypes of difficult co-workers, including the insecure boss, pessimist, victim, passive-aggressive peer, know-it-all, toxic mentor, biased co-worker, and political operator. The episode emphasizes the importance of understanding the motivations behind these behaviors and responding with empathy. It also discusses the challenges of direct conversations, the complexities of digital communication, and the benefits of reframing communication to avoid unnecessary conflict. Overall, the episode provides practical strategies for managing difficult interactions in the workplace and promoting a positive and productive work environment.