Use of AI in Restaurants, Phase 0 Implementation Planning, How to Predict Digital Transformation Failure

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy

This podcast episode delves into pressing issues in technology and digital transformation, highlighting Apple's shift towards RCS messaging to enhance interoperability and Yum! Brands' commitment to AI in the restaurant industry. The discussion transitions into the critical importance of Phase 0 Implementation Planning in digital transformations, where expert Adam Cheatham emphasizes thorough preparation to avoid costly pitfalls. The conversation touches on the balance between Agile and Waterfall methodologies, advocating for a hybrid approach for effective ERP implementations. Finally, the hosts outline key indicators of potential digital transformation failures, underscoring the necessity of clarity, planning, and data management to navigate the complexities of change successfully.

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