20VC: Three Core Lessons Scaling Freshworks to a $5.2BN Market Cap | Biggest Product and Pricing Lessons from Scaling to $597M in ARR | How India Can Compete Globally in Tech and AI with Girish Mathrubootham, Co-Founder @ Freshworks
This podcast episode explores the founding story and growth of Freshworks, a successful business that started in 2010 with the goal of empowering customers and shifting the power dynamics in customer support. The episode covers various aspects of Freshworks' journey, including its early days, global expansion strategy, pricing strategies, multi-product approach, challenges in balancing enterprise and inbound sales, leadership insights, culture of performance, the tech industry in India and Europe, misconceptions surrounding the Indian tech ecosystem, an operator-led fund focused on SaaS and AI investments, Girish Mathrubootham's angel investing experiences, and his admiration for Jeff Bezos and Amazon. The episode concludes with a mention of the upcoming episode with Daniel Dines.
