Ep 62 - People, Personas and Marketing Permission

This podcast episode emphasizes the paramount importance of putting people at the core of Learning and Development (L&D) initiatives. It highlights the need for L&D professionals to develop customer-centricity skills and improve communication with their audience. The episode also discusses the significance of personas in tailoring messages to specific target audiences and explores the ongoing debate about the relevance of the term "L&D" in today's context.