SaaStr 735: How to Navigate the Shift to Generative AI with PagerDuty’s CEO Jennifer Tejada

This podcast episode explores the motivations and experiences of a CEO with eight years of experience, emphasizing the importance of growing people, making markets, and building value for others. It discusses the evolution of PagerDuty from a feature to a platform, the impact of generative AI on automation and incident response, and the challenges and responsibilities faced by large enterprises in adopting AI technology. The episode also highlights the shift from reactive to proactive incident response, the challenges faced by CIOs in leveraging AI effectively, and the role of CEOs in SaaS contract approvals and customer support. It explores the impact of AI on the role of humans in software development and emphasizes the crucial role of leaders in harnessing the transformative power of AI.