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The digital journey doesn’t end at the checkout.

Jon and Ryan discuss the importance of post-purchase optimization and the impact it has on growing an online brand. They share real-life examples and explain how to handle customer feedback, utilizing psychological principles and the significance of the post-purchase phase in driving future orders.

Jon also offers a glimpse into his upcoming book, Behind The Click.

GET FIRST CHAPTER FREE AT: thegood.com/BTC

Listen to the full episode if you want to learn:

Why the post-purchase is an important part of the customer journey
How to utilize customer reviews for improvemen

Episode 102: Why You Shouldn’t Neglect the Post-Purchase Phase - Behind the Click Deep Dive

Drive and Convert