Multiparty and multi-stakeholder negotiations are complex. Community negotiation is even more so. The process is mind-boggling. And it’s one that Nokukhanya (Nox) Ntuli navigates regularly. Nox is a South African lawyer, mediator, process facilitator, and the Head of Dispute Resolution at Compliance Advisor Ombudsman, part of the World Bank Group.

Her role is an accountability mechanism within the World Bank Group. Its purpose is to accept complaints from communities that feel negatively affected by its investments. Nox mediates those disputes. She shares what this unique community negotiation looks like in this episode of Negotiations Ninja!

Outline of This Episode

[2:35] Learn more about Nokukhanya Nox Ntuli
[3:50] Nox’s experience(s) in conflict-ridden countries
[6:06] The importance of understanding cultural nuance
[9:37] How commercial disputes are different
[14:00] Reaching a desired outcome in a community negotiation
[18:38] Why a company might find itself in mediation
[21:12] How Nox navigates back-channel negotiations
[23:03] Using back-channel negotiations to fuel conflict
[26:33] What’s happening next for Nox Ntuli

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Commercial vs Community Negotiation with Nokukhanya Nox Ntuli, Ep #393

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