What do you do when a buyer makes a request? It can be easy to quickly say, “Sure, I’ll do that,” and give them whatever they want. However, Hamish Knox has a far better strategy that will get everyone to what they want faster. In this episode of Negotiations Ninja, Hamish tackles all things buyer requests, including understanding why they’re making a request and how to hold them accountable.

Outline of This Episode

[1:39] Learn more about Hamish Knox
[2:20] What to do when a buyer makes a request
[7:47] Understanding why a buyer makes a request
[12:14] How to hold buyers accountable
[17:13] Does the “relationship” only exist in your head?
[19:14] A good relationship is a profitable relationship
[20:45] Handling culture shifts when people retire
[22:58] How to approach virtual discussions

Resources & People Mentioned

Connect with Hamish Knox

Sandler Training
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Connect With Mark

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Tackling Buyer Requests with Hamish Knox, Ep #421

Negotiations Ninja Podcast