32 - Strengthening the Team + Improving the Customers Experience = Profit, with Dave Molenda

In this episode of the Human Capital Innovations podcast, host Dave Molenda shares his formula for business success: strengthen the team and enhance customer experience to drive profit. The discussion highlights the vital importance of employee engagement and investing in human capital, debunking the myth that HR is merely a cost center. Molenda advocates for personalized team management, utilizing tools like DISC personality assessments to adapt leadership styles effectively. He underscores that a positive employee experience leads to an equally positive customer experience, ultimately boosting profitability. The episode wraps up with practical tips and resources to help listeners enhance their team dynamics and customer relationships.