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Workplace conflict has an impact on quality of life and mental health.

For managers that creates a responsibility to be good at dealing with conflict.

Here I reflect on what I learned from talking to Richard Saundry

1. Don't assume managers are capable

2. Address issues as early as possible

3. Plan and think ahead

4. Find shared interests

Professor Richard Saundry is the UKs leading academic authority on the management of discipline, grievance and workplace conflict. He has held posts at the University of Westminster and the Universities of Leeds, Sheffield, Central Lancashire

5 Minute Skills Sprint with Richard Saundry

The Commercial Edge: Unleash the Power of People