Des Traynor - Real Talk about AI and Software - [Invest Like the Best, EP.340] | Invest Like the Best with Patrick O'Shaughnessy

This podcast episode explores the opportunities and challenges of artificial intelligence (AI), particularly in the context of customer service, software development, and the investment landscape. The speakers discuss key topics such as leveraging AI to enhance customer experience, addressing frictions in AI implementation, the potential of AI-powered automation, navigating the changing investment landscape influenced by generative AI models like GPT, and the importance of strategic decision-making, building a sustainable software business, and effectively managing time and resources in entrepreneurship.

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Des Traynor - Real Talk about AI and Software - [Invest Like the Best, EP.340]

Invest Like the Best with Patrick O'Shaughnessy

Des Traynor on AI's Impact on Customer Support and His Investment Views

The Impact of AI on Existing Companies and Startups

The Future of Customer Service: Humans, Bots, and the Power of Context-Specific AI

AI-Powered Customer Service: The Future of Support

The Future of Customer Service: How AI and Bots Will Revolutionize the Way We Interact with Businesses

The Value of Data in AI-Powered Customer Support

Navigating the AI Revolution: Intercom's Journey and Lessons Learned

Unlocking the Potential of AI: From Copilot to Complete Automation

Navigating the Risks and Opportunities of AI in Software Development

The Evolving Landscape of Investing in a Tech-Driven World

Building a Sustainable Software Business: Challenges and Strategies

The Challenges and Complexities of Software Development

The Value of Time and the Importance of Making Meaningful Choices

Des Traynor - Real Talk about AI and Software - [Invest Like the Best, EP.340]

Invest Like the Best with Patrick O'Shaughnessy

00:00Des Traynor on AI's Impact on Customer Support and His Investment Views

Des Traynor on AI's Impact on Customer Support and His Investment Views

06:24The Impact of AI on Existing Companies and Startups

The Impact of AI on Existing Companies and Startups

11:22The Future of Customer Service: Humans, Bots, and the Power of Context-Specific AI

The Future of Customer Service: Humans, Bots, and the Power of Context-Specific AI

16:27AI-Powered Customer Service: The Future of Support

AI-Powered Customer Service: The Future of Support

21:29The Future of Customer Service: How AI and Bots Will Revolutionize the Way We Interact with Businesses

The Future of Customer Service: How AI and Bots Will Revolutionize the Way We Interact with Businesses

25:15The Value of Data in AI-Powered Customer Support

The Value of Data in AI-Powered Customer Support

29:37Navigating the AI Revolution: Intercom's Journey and Lessons Learned

Navigating the AI Revolution: Intercom's Journey and Lessons Learned

33:05Unlocking the Potential of AI: From Copilot to Complete Automation

Unlocking the Potential of AI: From Copilot to Complete Automation

37:46Navigating the Risks and Opportunities of AI in Software Development

Navigating the Risks and Opportunities of AI in Software Development

43:45The Evolving Landscape of Investing in a Tech-Driven World

The Evolving Landscape of Investing in a Tech-Driven World

48:58Building a Sustainable Software Business: Challenges and Strategies

Building a Sustainable Software Business: Challenges and Strategies

54:04The Challenges and Complexities of Software Development

The Challenges and Complexities of Software Development

1:00:08The Value of Time and the Importance of Making Meaningful Choices

The Value of Time and the Importance of Making Meaningful Choices